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Privacy Policy

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Moving Mates Privacy Policy

Moving Mates is dedicated to delivering exceptional service and prioritises your privacy. This policy details our commitment to you regarding the handling of your Personal Information.

We adhere to the Australian Privacy Principles (APPs) set forth in the Privacy Act 1988 (Cth), which dictate our approach to collecting, using, disclosing, safeguarding, and disposing of your Personal Information.

For more information on the Australian Privacy Principles, please visit the website of The Office of the Australian Information Commissioner at

Understanding Personal Information and Our Collection Practices

Personal Information refers to data or opinions that can identify an individual, such as names, addresses, email addresses, and phone numbers. We collect this information through various means, including direct interactions, over the phone, via email, through our website, and from third parties. While we strive to protect the integrity of external links and third-party policies, we cannot guarantee them.

We gather your Personal Information mainly to provide our services, inform our clients, and for marketing. You have the option to opt out of our marketing communications at any time by contacting us in writing.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes data about an individual’s racial or ethnic background, political affiliations, religious beliefs, or health information. We handle sensitive information with the utmost care, using it only for its intended purpose or with your explicit consent, unless legally required otherwise.

Third Parties and Disclosure of Personal Information

We primarily collect Personal Information directly from you. However, we may also receive information from third parties, in which case we will ensure you are aware of such collection. Your Personal Information may be disclosed under certain conditions, such as with your consent or when legally obligated.

Security and Access to Your Personal Information

We are committed to protecting your Personal Information from misuse, loss, unauthorised access, modification, or disclosure. When no longer needed, we will securely destroy or de-identify your Personal Information. However, we retain most Personal Information in client files for a minimum of 7 years.

You can request access to or correction of your Personal Information by contacting us in writing. We will not charge for access requests but may apply an administrative fee for providing copies of your Personal Information. Proper identification will be required to protect your information.

Quality Maintenance and Policy Updates

Ensuring your Personal Information is accurate, complete, and up-to-date is important to us. Please inform us if any corrections are needed.

Our Privacy Policy may be updated periodically and can be found on our website.

Feedback and Contact Information

For any inquiries or complaints regarding our Privacy Policy, please contact us at:

Moving Mates

9 Aylesbury St, Botany NSW 2036

1300 654 187